Benefits Administration & Management
The Benefits Administration and Management Department manages pension benefits in accordance with the Public Service Pension Fund Act, 2025. It ensures that eligible members and beneficiaries receive their entitlements efficiently while promoting excellent customer service and pension awareness.
Aliwonya Lydia
Senior Manager - Benefits Administration & Management
What We Do
The Department focuses on two key areas:
Benefits Administration
Processes and verifies pension claims and supporting documents.
Calculates and pays pension and retirement benefits.
Maintains the pensioner payroll and manages benefit adjustments.
Ensures accurate, timely and compliant benefit payments.
Member Education and Customer Service
Provides guidance on pension benefits, eligibility and claims.
Handles inquiries, complaints and member feedback.
Conducts sensitisation, education and retirement planning programmes.
Supports members and beneficiaries throughout the benefits application process.
Promotes stakeholder engagement and continuous improvement in service delivery.
